CRM creates a comprehensive picture of customer needs, expectations and behaviors by analyzing information for every customer transaction. CRM creates the customer intelligence necessary to develop customer relationships.
2). EMPLOYEMENT
3). TRAINING AND DEVELOPMENT
4). ORGANIZATIONAL MANAGEMENT
TRAINING AND DEVELOPMENT
Training is widely accepted problem solving device.Indeed our national superiority in man power productivity can be attributed in no small measure to success of our education and industrial program. This success has been achieved in many tendencies in many quarters to regard training as a panacea.
Hence we take more vitamins to solve personal health problems and more training to solve our man power problems over and under emphasis on training seem largely from inadequate reorganization on the determination on training needs and objectives. This time also from lack of recognition of the professional techniques of modem industrial training care must be used in adopting techniques to learn the job.
ORGANIZATIONAL MANAGEMENT
Organizational development is the process of developing internal capacity for a board and staff to manage a non profit organization more effectively and efficiently while perusing its mission. The process should involve all aspects of organization and include all staff members, it focus on improving effectiveness and enhancing the organizations sustainability.
Organizational management is fundamental to creating an environment that supports continuous improvement of individuals and their organizations to better provide for communities they serve. Every organization needs a leader with a clear understanding of the issues facing their organization and is prepared to implement them while maintaining operational functions, developing employee skills, and managing human resources. This topic area includes human resource checklist, sample evaluations and plans for efficient business operations.
